Administrative Service Assistant
Location: Mendota Heights, MN
To Apply - Email resumes to HR@kendelldrs.com by clicking here
KENDELL is a material supplier providing high quality products, services and application solutions to the commercial construction industry, we are looking for a Administrative Service Assistant to join our team at our Headquarters in Mendota Heights, MN.
Responsible for maintaining daily department operations for our Keying and Aftermarket Sales departments. In this role you will manage incoming calls and emails from our clients and update them on order status, change request, and other related details. You will also be responsible for entering in new orders and updating existing orders from our Keying and Aftermarket Sales departments into our order management systems, Excel, and other proprietary software.
Responsibilities and Duties
Support our Keying and Aftermarket Sales departments
Open and prioritize daily emails, phone calls, and voicemails for the department. Transfer calls/emails to available sales staff or log as a follow up item
Manage incoming calls and provide outstanding customer service to our customers and clients.
Update clients on order status, change orders, and other order details
Log and manage daily follow up lists for internal and external requests, pending orders, and action items. This includes printing Project Management (PM) schedules and updating new scheduled orders
Log PM assignment emails, updating keying log info for each project order (continually updating logs as information comes in)
Enter orders into the ERP system with information provided from Keying/After Market Sales
Gather documents from departments and file new orders
Manage calendars and logs for contract keying by contacting and collecting all necessary information from clients to schedule key meetings. Notify Keying Sale’s team of scheduled upcoming meetings and changes
Gather information need for key meetings and service calls
Collect Documents post key meetings, update information in logs and prepare production files
File and/or digitize completed orders
Manage other administrative projects as appropriate/required
Qualifications and Skills
High School Diploma and minimum 6 months experience in customer service, data entry, and office administration
Excellent oral/written communication skills
Knowledge of a variety of computer software applications in word processing, spreadsheets, and database software
High level of interpersonal skills and customer relations skills to handle a variety of situations. Position continually requires demonstrated professionalism, adaptability, flexibility, and dependability
Strong organizational, communication, and time management skills
Analytical ability to gather and summarize data for reports, find solutions to various administrative problems, prioritize work, and multi-task
Ability to work independently and as part of a team while maintaining a high level of accuracy and attention to detail
Kendell offers a competitive benefits package including health insurance, dental insurance, life insurance, paid vacation, paid holidays, and 401k.
Kendell is a progressive organization that is committed to finding, developing and retaining top talent.
Kendell Doors & Hardware, Inc. is an equal opportunity employer.